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HDI Service & Support World
May 3-7, 2026
Caesars PalaceLas Vegas, NV

The #1 Event for IT Support & Service Management Professionals

Super Saver Rates Expire Soon! Register by Jan. 30

May 3-7, 2026 | Las Vegas, NV | Caesars Palace

Welcome to HDI Service & Support World

The ultimate destination for IT Service Management, Customer Support, and Technical Support.

The future of IT service and support starts here. For the first time ever, HDI is bringing together SupportWorld Live and Service Management World into one powerful experience: HDI Service & Support World. This is where IT Service Management, Customer Support, and Technical Support converge, creating a single destination for learning, networking, and innovation.

The industry is evolving fast, and this event is your chance to stay ahead. HDI Service & Support World delivers actionable insights, dynamic training, and strategies to help you thrive in a rapidly changing ITSM landscape. Connect with a diverse community of IT leaders, explore cutting-edge solutions, and discover the tools that will define the future of service and support. Join us in Las Vegas this May and be part of the movement shaping what’s next.

+

Attendees

+

Exhibitors

50+

Speakers

60+

Sessions & Case Studies

3

Keynotes

Conference Tracks

AI, metrics, service portals, ITIL, experience management, leadership best practices, and so on…with all of today’s trending focus areas covered, the educational program features five learning tracks that will not only tell you how it’s done but show you how to do it.

Conference Tracks

Leading World Class Service & Support Teams

Optimizing Service & Support Operations

Achieving IT Service Management Excellence

Evolving Service & Support Experience

AI in Action

Kenneth McLean

Senior Support Desk Analyst

Open Technology Solutions

The ability to have so many experts in one room really showed that positive community and communication can work wonders. I was motivated, energized and supplied with a variety of tools to implement in our own support world.

Pre-Conference Training Courses

Come to HDI Service & Support World early, and receive training before the main event begins!

Course options include:

  • HDI Support Center Director
  • HDI Support Center Manager
  • ITIL Foundations
  • Experience Foundation
  • AI in the Service Organization
  • HDI Desktop Advanced Support Technician
  • HDI Support Center Team Lead
  • Troubleshooting and Problem Solving